There are built-in features that help to sort, automate and quickly respond to messages. The quick replies feature helps answer FAQs quickly and easily. It helps the user set up a business profile with details such as the web address, email, business description and so on. The stats feature offers information about how many messages were delivered, read and so on.
It is possible to use WhatsApp’s new business app with landlines as well and customers can send messages to that landline number as well. Those who have separate personal and business numbers can have both WhatsApp messenger as well as WhatsApp Business installed on the same phone and register each with different numbers.
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