The anonymity that an online platform gives people, makes it possible for them to spew their venom without fear or punishment or even social censure. Celebrities probably have the worst of it, but even regular citizens can receive death and rape threats if they say or stand for something that the trolls do not agree with.
Trolls are lonely, unhappy people who want others to be as miserable as they are. Some trolls feel the need to tell others how they must live, act and behave. Trolling most often manifests - racist and misogynistic, hostile and regressive attitudes.
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